Outcomes of Crisis

Not every stressful or upsetting event results in a crisis. Crisis is an acute emotional upset or turning point that represents both danger and opportunity. It signals that one's coping ability is depleted, which can result in desperate or dangerous behavior. Acute, full-blown crisis can be prevented if its early stages are recognized. This applies equally to the nurse dealing with an angry, aggressive patient, and to the patient who may be threatening harm to himself and others.

In the aftermath of crisis there is a danger that a traumatized nurse could engage in negative behaviors such as retaliation or substance abuse. But if the nurse receives empathic support from others, the crisis may provide an opportunity for growth, allowing the nurse to move beyond the emotional pain, learn from the experience, and return to her/his normal functional level.