Dashboard at a Glance

The CTS dashboard allows users to access the following features based on their role:

1. Login information displays at the top: login name and date & time of the last login.

2. To view announcements, click the megaphone/circle icon.

3. To access My Account, My Organizations, or Logout click the drop-down arrow next to the login name and click the appropriate link.

Note: For more information about My Account, click the link in the table of contents in the Help File.

Note: For more information about My Organization, click the link in the table of contents in the Help File.

4. The menu bar provides links to features/options in CTS; the menu bar displays at the top of every page.

• The features/options include:
  • Home
  • TA at a Glance
  • CBA Provider Information
  • CBA Plan Information
  • Tutorial/Help
  • Health Department CTS Users
  • Contact US
  • Advance Browse
  • Search

Dashboard Options

5. Request  New Technical Assistance (TA).

Note: The ADD button is used to start the process of adding a new request. For details on this process, see one of the following topics in the Help File under the Request New TA topic:

•   Health Department Request New TA
•   CBO Request New TA
•   Provider Request New TA
•   Project Officer Request New TA

6. Enter TA Activity Number search box is used to find a ticket, request, or activity by entering the TA number in the box and clicking the Open button.
7. View TA Activities box.  There are two options in the View TA Activities box:

• View Existing button is used to view the status of TA activities.  This functionality is role-based.  

• CDC staff will see all TA Activities in CTS.  
• Providers will see all TA Activities in their region.
• All other users will only see TA Activities associated with their User ID.

• View TA Request Requiring a Response button is used to view TA activities associated with the logged-in User ID that need their attention.

8. TA That Require My Response is a table that displays a list of tickets/requests that are waiting for the logged-on user to perform some type of action, such as submit, review, approve, etc.

9. Search is a feature that is used to locate a ticket/request in CTS.

Note: Tickets/Requests can be searched by typing in the actual information that could appear under a header, such as the following examples:

• “0012”, will display any request where the TA Number include 012
• “0012”, will also display any request where the Issue Number include 012

• “Creating”, will display only request in the Creating Status

• “1/12/2021” will display only request where the Date is 1/12/2021

• “Illinois” will display any request where the Requesting Organization include Illinois.

•  “West” will display any request where the Region will include West