>> Some of the residents here have been concerning us.
In particular, Mr. Otis.
He's 79, has Alzheimer's disease and other impairments which severely affect his independent functioning.
He's generally oriented as to person, time, or place but he has some memory lapses from day to day.
>> Okay. Could you tell me more about his behavior?
>> Well, he's been here for about six months.
Sometimes he doesn't want to leave his room for his meals.
Or he gets agitated.
Yesterday he dug his nails into me and wouldn't let go.
It left a mark.
I don't know what sets him off.
>> When I'm giving Mr. Otis his medications, he thinks that I'm trying to hurt him.
Sometimes spit them back out at me.
He has quite a temper.
He's even punched me and it hurt.
>> So how have you responded to the abuse?
>> First, I just shrugged it off figuring he mostly didn't know what he was doing.
I told him that I was trying to do my job and help him but it wasn't getting through.
Maria came to me and told she was up against the same kind of thing with him too.
>> Yes, that's pretty much it.
Even if we talked real nice to him, it didn't matter.
It was pretty hard to think about coming to work for more of the same so we decided we'd better have a talk with our manager.
We're glad she had you come help us figure this out.