>> We get lots of training and lots of emphasis on proper communication, you know, not to talk to these--
not to talk to patients who are potential with your arms folded, with your hands in your pocket.
They might think you're hiding something.
Especially if they're paranoid they might think you're hiding a weapon behind the back
and you're going to ultimately attack them.
To not stand directly face to face with them because that brings out this challenge reflex, you know, this fight or flight;
to always as staff members be close to the door in case it does get violent where you can get out, security can rush right in.
>> I'm more aware, and not that-- not that just--
I'm not bragging about this, it's just that I think I'm a little bit smarter and I don't put myself
into a position anymore that I can't get out of.
When you don't hear the sounds that should be there is that's when you start getting a little diaphoretic
and your heart starts to race because you know there's something going on.
Or if you don't see a coworker and the violence has been so bad lately that you want to make sure that she's okay.
There's a whole beat and a rhythm to the whole atmosphere.
And when that is out of sync you know that something's going on.