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NOTE: Many CDC publications are available to download, view online, or order at no cost.
For questions, visit CDC’s VAMS FAQs page or refer to the VAMS User Manual for Vaccine Recipients for step-by-step instructions to complete processes in VAMS.
VAMS enrolled vaccine recipients with additional questions should first contact your health department, employer, or vaccination provider. If you still have questions, please contact the COVID-19 Administration Reporting Systems (CARS) Help Desk at 1-833-748-1979.
Due to a high volume of inquiries, it may take longer than usual to receive a reply from CDC-INFO. We appreciate your patience.
Visit the CDC website first for the most up-to-date information, including frequently asked questions (FAQs) about COVID-19 vaccination and vaccine information for you and your family.
Where can I get the vaccine?
Get a COVID-19 vaccine as soon as you can. Widespread vaccination is a critical tool to help stop the pandemic. Contact your state or local health department to find vaccination locations in the area.
CDC does not schedule vaccination appointments. and cannot assist with verifying, rescheduling or cancelling your vaccination. If you need to verify, reschedule, or cancel a COVID-19 vaccination appointment, contact the location that set up your appointment. If you need to schedule a second-dose appointment and the location where you received your first dose is no longer offering COVID-19 vaccine, you may be able to get your second dose at another location. Contact your state or local health department for help or look for other COVID-19 vaccination providers near you using the Vaccines.gov website.
Please keep in mind that health departments may be experiencing a high volume of inquiries, so it may take more time than usual for them to respond to requests. Check the website of your state or local health department for updates.
How do I report adverse events after receiving or administering the vaccine?
If you think you or someone in your care is experiencing a medical emergency, call 9-1-1 and go to the nearest hospital emergency room right away. If you think you or someone in your care is having an adverse event following vaccination but it is not an emergency, contact a healthcare provider for medical advice. Visit the CDC website for more info on vaccine safety.
Report adverse events to the Vaccine Adverse Event Reporting System (VAERS). To learn more, visit the VAERS website or call them directly at 1-800-822-7967.
Information for Vaccine Administration Management System (VAMS) participants in select states.
States and jurisdictions across the United States are using different web-based applications for vaccination clinic management. One of those systems is the Centers for Disease Control and Prevention’s (CDC) Vaccine Administration Management System, or VAMS. Contact your health department to find out which vaccination management system they are using for vaccine enrollment and scheduling.
If you are a VAMS user and have questions, visit CDC’s VAMS FAQs page.
CDC does not see patients, diagnose illness, provide treatment, prescribe medication, or refer to specialists. For emergencies, see your healthcare provider or go to an emergency room. If you are a healthcare provider, contact your state epidemiologist or local health department.
The information you provide will only be used to respond to your inquiry. CDC's Privacy Policy is available at CDC's Privacy Policy.
Other Contacts
- Regional Poison Control Centers: 1-800-222-1222
- HIV testing sites and care services
- State HIV/AIDS hotlines
- State Health Departments
- Page last reviewed: February 23, 2016
- Page last updated: February 23, 2016
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