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Inspection Detail Report

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Cruise Ship: Zaandam Cruise Line: Holland America Line Inspection Date: 11/07/2011 Inspection Score: 93
This cruise ship inspection report lists deficiencies found during the inspection. Additional information corresponding to each item number is available in the latest edition of the VSP Environmental Public Health Standards.

View/Print Summary Report  |  View/Print Corrective Action Statement
Item No.: 02
Site: Medical-Actue Gastroenteritis Surveillance (AGE) Log
Violation: There was no case identification number on the AGE Surveillance log. Also, the required items on the AGE log were not in the correct order.
Recommendation: Ensure the AGE surveillance log entry for each passenger or crew member contain the following information in separate columns: (3) case identification number; Ensure the AGE surveillance log contains the above information in the exact order and is entered in the template in Annex 13.2.2. Ensure that the log data is exported in the exact order as in the example template in Annex 13.2.2 with analyzable formats such as Excel or Access. Ensure that any additional data fields are entered only outside of the form margins when exported to VSP.
Item No.: 08
Site: Potable Water-Cross-connection Control Program
Violation: The written cross-connection list did not match the electronic cross-connection list in the AMOS System in the engineering department. It was difficult to determine where all the backflow prevention devices were and if the testable devices had been tested within one year. A backflow prevention method or device was not listed for all cross-connections. Also, the test results of the reduced pressure assemblies for the international shore connections were not recorded.
Recommendation: Ensure the cross-connection control program includes at a minimum: a complete listing of cross-connections and the backflow prevention method or device for each, so there is a match to the plumbing system component and location. Include air gaps on the listing. Ensure a schedule for inspection frequency is set. Maintain a log documenting the inspection and maintenance in written or electronic form, and ensure it is available for review during inspections. Inspect and test backflow prevention devices requiring testing with a test kit after installation and at least annually. Maintain the test results showing the pressure differences on both sides of the valves for each device.
Item No.: 08
Site: Potable Water-Evaporators
Violation: The distillate lines from the evaporators directed to the potable water system were not striped or painted in accordance with ISO 14726.
Recommendation: Stripe or paint distillate and permeate lines directed to the potable water system in accordance with ISO 14726 (blue/gray/blue). Ensure no other lines have the above color designations. Stripe or paint these lines at 5 meters (15 feet) intervals and on each side of partitions, decks, and bulkheads, except where decor would be marred by such markings, including potable water supply lines in technical lockers.
Item No.: 09
Site: Recreational Water Facilities-Port Side Whirlpool
Violation: The port side whirlpool had been open for approximately 2 hours, but the free residual bromine level was less than 4 ppm. After 3 samples measured by both the inspector and ship staff in different areas of the whirlpool, the final and highest reading was 3.28 ppm. Staff closed the whirlpool.
Recommendation: Maintain a free residual halogen in recirculated RWFs in the following ranges: (6) whirlpool spas and spa pools, between 3.0 and 10.0 mg/L (ppm) free chlorine or between 4.0 and 10.0 mg/L (ppm) bromine.
Item No.: 10
Site: Recreational Water Facilities-Safety Signage
Violation: The bather load number was not on any safety signs for the RWFs.
Recommendation: Provide safety signs for all RWFs, except for baby-only water facilities. Ensure the signs, at a minimum, include the following words: (4) bather load #.
Item No.: 10
Site: Recreational Water Facilities-Antientrapment Requirements
Violation: It was unclear whether the lido and aft swimming pool drain covers met the ASME A112.19.8 requirements. The pools had 2 or more drains greater than 3 feet apart and did not have an audible alarm.
Recommendation: For RWFs with gravity drainage and multiple drains (2 or more drains greater than 3 feet apart), provide either a standard design (not compliant with ASME A112.19.8) drain cover and an alarm, or an ASME A112.19.8 compliant antientrapment/antientanglement drain cover. Ensure the alarm is audible and sounds in both a continuously manned space and at the RWF. Ensure this alarm is for all draining: accidental, routine, and emergency.
Item No.: 10
Site: Recreational Water Facilities-Private Cabin Whirlpools
Violation: The CT value used for cleaning and disinfecting whirlpool spas in private cabins was less than 600.
Recommendation: Clean and disinfect private whirlpool spas located in individual passenger cabins, including associated recirculation systems, between occupancies or weekly, whichever is more frequent. Ensure disinfection is accomplished with an appropriate halogen-based disinfectant at 10 ppm for 60 minutes, or an equivalent CT value.
Item No.: 10
Site: Recreational Water Facilities-Analyzer Probe Sample Points
Violation: The sample points for the analyzer probes on all RWFs were located after the compensation tanks.
Recommendation: Ensure the sample line for the analyzer probe (monitoring) is either directly from the RWF or on the return line from each RWF and before the compensation tank. Install appropriate sample taps for analyzer calibration.
Item No.: 10
Site: Recreational Water Facilities-Turnover Rates
Violation: There was no documentation available for the turnover rates of each RWF.
Recommendation: Design recirculation systems and equipment, including chemical control equipment, UV disinfection systems, filter, and pumps to maintain adequate water chemistry control while operating at the following minimum turnover rates: (1) swimming pool (VSP 2005 Construction Guidelines or earlier): 6 hours; (2) swimming pool (VSP 2011 Construction Guidelines or later): 4 hours; (3) children's pool: 0.5 hours; (4) wading pool: 1 hour; (5) whirlpool spa: 0.5 hours; (6) spa pool: 2 hours; (7) interactive RWF or activity pool less than 610 millimeters (24 inches) deep: 1 hour; (8) interactive RWF or activity pool greater than 610 millimeters (24 inches) deep: 2 hours; and (9) baby-only water facility: 0.5 hours. Ensure an RWF slide that is combined with a pool has a turnover rate that matches the rate for the pool.
Item No.: 10
Site: Recreational Water Facilities-Filter Housing Cleaning and Disinfection
Violation: There was no documentation on the cleaning and disinfection of cartridge filter housing before using new media.
Recommendation: Clean, rinse, and disinfect the filter housing before the new filter media is placed in it. Ensure disinfection is accomplished with an appropriate halogen-based disinfectant. At a minimum, use a 50-ppm solution for 1 minute, or equivalent CT value. Maintain records on all inspection and cleaning procedures.
Item No.: 10
Site: Recreational Water Facilities-Hair and Lint Strainers
Violation: There was no documentation on the cleaning and disinfection of hair and lint strainers or the hair and lint strainer housing.
Recommendation: Clean, rinse, and disinfect the hair and lint strainer and hair and lint strainer housing on all RWFs weekly. Ensure disinfection is accomplished with an appropriate halogen-based disinfectant. At a minimum, use a 50-ppm solution for 1 minute, or equivalent CT value. Maintain records on all inspection and cleaning procedures.
Item No.: 10
Site: Recreational Water Facilities-Bather Load
Violation: There was no documentation available for the bather load of each RWF.
Recommendation: Maintain documentation on the maximum bather load for each RWF. Ensure the maximum bather load is based on the following factor: one person per five gallons (19 liters) per minute of recirculation flow.
Item No.: 10
Site: Recreational Water Facilities-Fecal/Vomit Accident Plan
Violation: The fecal/vomit accident plan did not have the correct contact times for loose stool accidents.
Recommendation: Ensure a fecal and vomit accident response procedure that meets or exceeds the procedure provided in Annex 13.8 is available for review during inspections.
Item No.: 19
Site: Bar-Deck A
Violation: Twelve boxes of bottled water were stored directly on the deck.
Recommendation: Protect food from contamination by storing the food: (4) At least 15 centimeters (6 inches) above the deck.
Item No.: 19
Site: Galley-Hamburger Grill
Violation: An insect light trap was located immediately above a preparation sink and counter.
Recommendation: Do not locate insect control devices, such as insect light traps, over food storage, food preparation areas, food service stations, or clean equipment. Prevent dead insects and insect fragments from falling on exposed food.
Item No.: 20
Site: Galley-Garde' Manager
Violation: Numerous small cracks on the plastic press plate of the slicer made cleaning difficult.
Recommendation: Materials used in the construction of multiuse utensils and food contact surfaces of equipment must be: (1) durable, corrosion resistant, and nonabsorbent; (2) sufficient in weight and thickness to withstand repeated warewashing; (3) finished to have a smooth, easily cleanable surface; and (4) resistant to pitting, chipping, crazing, scratching, scoring, distortion and decomposition. Replace the plastic press plate.
Item No.: 20
Site: Galley-Bakery / Pastry
Violation: The hinges of the stacked oven doors had slotted fasteners inside the oven.
Recommendation: Ensure multiuse food-contact surfaces: Use only low profile, nonslotted, noncorroding, and easy-to-clean fasteners on food-contact surfaces and in splash zones. Prohibit the use of exposed slotted screws, Phillips head screws, or pop rivets in these areas.
Item No.: 20
Site: Galley-Undercounter Warmers
Violation: Several gaps and seams and protruding metal grating made the undercounter warmers difficult to clean.
Recommendation: Materials used in the construction of multiuse utensils and food contact surfaces of equipment must be: (1) durable, corrosion resistant, and nonabsorbent; (2) sufficient in weight and thickness to withstand repeated warewashing; (3) finished to have a smooth, easily cleanable surface; and (4) resistant to pitting, chipping, crazing, scratching, scoring, distortion and decomposition.
Item No.: 20
Site: Bar-Explorations Cafe
Violation: Corrosion and scale were in the technical space immediately above the milk frothers.
Recommendation: Materials used in the construction of multiuse utensils and food contact surfaces of equipment must be: (1) durable, corrosion resistant, and nonabsorbent; (3) finished to have a smooth, easily cleanable surface; and (4) resistant to pitting, chipping, crazing, scratching, scoring, distortion and decomposition.
Item No.: 20
Site: Galley-Corridor to Overflow Coffee Station
Violation: The plastic pastry trolley covering had numerous tears and cuts.
Recommendation: Food contact equipment must be maintained in good repair and proper adjustment: (1) Equipment must be maintained in a state of repair and condition that meets the materials, design, construction, and operating specifications of these guidelines.
Item No.: 21
Site: Room Service-Adjacent to Grooved Griddles
Violation: There were numerous cracks and seams along the door and hinge surfaces of the portable stainless steel countertop refrigerator.
Recommendation: Ensure nonfood-contact surfaces of equipment that are exposed to splash, spillage, or other food soiling or that require frequent cleaning are constructed of a corrosion-resistant, nonabsorbent, and smooth material.
Item No.: 23
Site: Galley-Warewash
Violation: Large pieces of food debris ranging up to 4 inches in diameter were found in the wash, rinse and final rinse tanks of the in-use flight-type warewash machine.
Recommendation: If necessary for effective cleaning, ensure utensils and equipment are preflushed, presoaked, or scrubbed with abrasives.
Item No.: 26
Site: Galley-Garde' Manager
Violation: Food debris soiled the plastic press plate of the slicer, especially along the cracked surfaces.
Recommendation: Ensure food contact surfaces of equipment and utensils are clean to sight and touch.
Item No.: 26
Site: Galley-Undercounter Warmers
Violation: Old deposits of grease and food debris soiled four of the undercounter warmers.
Recommendation: Ensure food contact surfaces of equipment and utensils are clean to sight and touch.
Item No.: 26
Site: Galley-Corridor to Overflow Coffee Station
Violation: Food residue and tape residue soiled the inside of the plastic pastry trolley covering.
Recommendation: Ensure food contact surfaces of equipment and utensils are clean to sight and touch.
Item No.: 27
Site: Room Service-Adjacent to Grooved Griddles
Violation: Grease, water and food debris soiled the stainless steel countertop immediately below the portable stainless steel countertop refrigerator. In addition, grease deposits soiled the outside of the stainless steel countertop refrigerator.
Recommendation: Ensure nonfood-contact surfaces of equipment are kept free of an accumulation of dust, dirt, food residue, and other debris.
Item No.: 27
Site: Galley-Warewash
Violation: Food residue and debris soiled the clean plate trolley.
Recommendation: Ensure nonfood-contact surfaces of equipment are kept free of an accumulation of dust, dirt, food residue, and other debris.
Item No.: 27
Site: Galley-Hamburger Grill
Violation: Old deposits of grease soiled the left side of the hot plate.
Recommendation: Ensure nonfood-contact surfaces of equipment are kept free of an accumulation of dust, dirt, food residue, and other debris.
Item No.: 28
Site: Galley-Warewash
Violation: Previously cleaned plates were stored in the soiled trolley.
Recommendation: Store cleaned equipment and utensils, laundered linens, and single-service and single-use articles: (1) in a clean, dry location; (2) in a location where they are not exposed to splash, dust, or other contamination.
Item No.: 29
Site: Bar-Deck A
Violation: Twelve boxes of bottled water blocked the handwashing station.
Recommendation: Ensure handwashing facilities are used for no other purpose and are accessible at all times.
Item No.: 33
Site: Galley-Lido Soiled Tray / Plate Returns
Violation: Food debris and liquid stains soiled the carpet immediately below the half-wall style counters used as soiled plate/tray returns.
Recommendation: Ensure decks, bulkheads, and deckheads in food preparation, warewashing, pantries, bars, and food and equipment storage areas are constructed and maintained for easy cleaning. Do not use carpet in these areas.
Item No.: 33
Site: Food Service General-Decks
Violation: Gouges, recessed and worn grout, and recessed and worn deck covering material were in numerous food preparation and storage areas. These areas included, but were not limited to the crew galley, lido galley, pinnacle grill, main galley, and hamburger grill. This item was noted on the previous inspection.
Recommendation: Ensure decks, bulkheads, and deckheads in food preparation, warewashing, pantries, and storage areas are maintained in good repair.
Item No.: 36
Site: Galley-Overflow Coffee Station (Port)
Violation: The light intensity was less than 110 lux around the coffee machines.
Recommendation: Ensure the light intensity is at least 110 lux (10 foot candles) behind and around mounted equipment, including counter-mounted equipment.
Item No.: 36
Site: Galley-Across from Soup Station
Violation: The light intensity was less than 110 lux behind the ice machine on the right side.
Recommendation: Ensure the light intensity is at least 110 lux (10 foot candles) behind and around mounted equipment, including counter-mounted equipment.
Item No.: 36
Site: Galley-Deck 4 - Soup Station
Violation: The light intensity was less than 110 lux around the combination ovens.
Recommendation: Ensure the light intensity is at least 110 lux (10 foot candles) behind and around mounted equipment, including counter-mounted equipment.
Item No.: 38
Site: Galley-Lowrater Trolleys
Violation: Four lowerator trolleys positioned along the hot line were out-of-service. According to staff, the loweraters will be repaired as soon as parts arrive.
Recommendation: Ensure only articles necessary for the food service operation are stored in food preparation, food storage, and warewashing areas.
Item No.: 39
Site: Galley-Warewash - Soiled Landing
Violation: At least twenty live small black flies were at the soiled landing of the warewash machine along the bulkhead and deckhead. The area was in operation at the time of the inspection.
Recommendation: Effectively control the presence of insects, rodents, and other pests to minimize their presence in the food storage, preparation, and service areas and warewashing and utensil storage areas aboard a vessel.
Item No.: 39
Site: Galley-Garde' Manager
Violation: Three small live black flies were along the bulkhead and deckhead immediately above the preparation counter where the slicer was located.
Recommendation: Effectively control the presence of insects, rodents, and other pests to minimize their presence in the food storage, preparation, and service areas and warewashing and utensil storage areas aboard a vessel.
Item No.: 39
Site: Galley-Bakery / Pastry Potwash
Violation: A live small black fly was along the bulkhead immediately above the three-compartment potwash sink.
Recommendation: Effectively control the presence of insects, rodents, and other pests to minimize their presence in the food storage, preparation, and service areas and warewashing and utensil storage areas aboard a vessel.
Item No.: 39
Site: Galley-Lido - Sushi Station
Violation: A live small black fly was immediately above a plate of sushi below the sneeze guard.
Recommendation: Effectively control the presence of insects, rodents, and other pests to minimize their presence in the food storage, preparation, and service areas and warewashing and utensil storage areas aboard a vessel.
Item No.: 40
Site: Integrated Pest Management-Active Surveillance Log
Violation: When pests were observed on the active surveillance log, there was no follow-up inspection results for each sighting.
Recommendation: When pests are noted during an inspection, ensure the log includes action taken and follow-up inspection results.
Item No.: 41
Site: Housekeeping-Outbreak Prevention and Response Plan (OPRP)
Violation: There were no procedures in the OPRP for informing passengers and crew of an outbreak. Also, there were no procedures in the OPRP for returning the vessel to normal operating conditions after an outbreak.
Recommendation: Ensure each vessel has a written OPRP that details standard procedures and policies to specifically address AGE onboard. Include the following in the written OPRP: (4) Procedures for informing passengers and crew members of the outbreak. Ensure this section also includes procedures for notification of passengers embarking the vessel following an outbreak voyage or segment of a voyage; (5) Procedures for returning the vessel to normal operating conditions after an outbreak.
Item No.: 42
Site: Children Area-Children's Toilet Room
Violation: The child-accessible toilet was 17 inches from the deck and there was no step stool available. The children's handwashing sink was 29 inches from the deck and no step stool was available.
Recommendation: If toilet rooms are located in a child-activity center, provide a child-size toilet(s) or child-accessible toilet(s) (child-size seat and step stool) and handwashing facilities. Ensure child-size toilets (to include the toilet seat) have a maximum height of 280 millimeters (11 inches) and a toilet seat opening no greater than 203 millimeters (8 inches). Ensure handwashing sinks have a maximum height of 560 millimeters (22 inches) above the deck or a step stool.
Item No.: 42
Site: Children Area-Exclusion Procedures
Violation: The written illness exclusion policy, including a requirement for written clearance from the medical staff before a child with symptoms of infectious illness can be allowed in the child activity center, was not posted at the entrance of the child activity center.
Recommendation: Ensure the child activity center has a written exclusion policy on procedures to be followed when a child develops symptoms of an infectious illness while at the center. Ensure the exclusion policy includes a requirement for written clearance from the medical staff before a child with symptoms of infectious illness can be allowed in the child activity center. Post the policy at the entrance of the child activity center.
Item No.: 43
Site: Ventilation-HVAC Cleaning
Violation: Technical water was used to clean the HVAC distribution system.
Recommendation: Use only potable water for cleaning HVAC distribution systems.
*Inspections scores of 85 or lower are NOT satisfactory
Vessel Sanitation Program