Consider This

Certainly shoving is considered a violent physical act and is not acceptable. Sarcastic or demeaning language is abusive and may be considered as violent depending upon the circumstances.

So far, Nurse Jones has done four things: 1) spoken to the Charge Nurse, 2) agreed to make a note in Rita's chart, 3) agreed to file an incident report, and 4) agreed to speak to Mr. Avery directly with the Charge Nurse.

Incidents in which the level of harm is relatively low are vastly underreported. It is important to report so safety measures can be taken and evaluation of incidents can lead to program improvements.

Proceed to the next page to see the resolution of this case study.