Consider This
Consider the questions below.
Compare your responses to the responses provided.
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Proceed to Expert Analysis.
Question 1: What verbal techniques did the charge nurse use to engage Mr. Rowland?
The nurse manager used empathic inquiry to calm the patient and gain his cooperation. She made her points firmly and without threats.
Question 2: What non-verbal techniques did the charge nurse use to engage Mr. Rowland?
She maintains non-threatening eye contact. Her body language is non-threatening with her arms at her sides, hands visible. She maintains a "safe" distance so that it doesn't appear to the patient that she is trying to threaten or intimidate him or invade his personal space.