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Workplace Violence Prevention for Nurses

Remember this code to continue the course later YUWYVHHJ
Remember this code to continue the course later YUWYVHHJ
Course Progress

Check Your Understanding

Question 1 of 3

Q.1. An acutely distressed person is essentially out-of-control on which of the following levels:

Please select ONE of the following:

behavioral, emotional, and biophysical

biophysical, behavioral, and cognitive

cognitive, financial, and behavioral

cognitive, behavioral, emotional

Q.2. In non-verbal intervention, what is the best placement of the hands?

Please select ONE of the following:

clasped behind the back

in the pockets

visible and palms open

tucked into the armpits

Q.3. Which of the following statements best exemplifies effective limit setting?

Please select ONE of the following:

"Why can't you just stop yelling and be quiet?"

Can you please stop yelling and sit down? Otherwise I'll have to call security.

Please sit down, otherwise I will have to call security for help.

I can see your frustration and I really want to help you. Please calm yourself and sit down so I don't have to call security for help.

Checkpoint

Try again

Please select the correct response to continue.

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Please select the correct response to continue.

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Please select the correct response to continue.

Correct!

Cognitive, behavioral, and emotional is correct. Good Job!

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When hands aren't visible it can be interpreted that one is hiding something, which can exacerbate a situation. Please select the correct response to continue.

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When hands aren't visible it can be interpreted that one is hiding something, which can exacerbate a situation. Please select the correct response to continue.

Correct!

Visible and palms open is non-threatening. Good Job!

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Crossed arms can signal resistance and exacerbate the situation. Please select the correct response to continue.

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The opening is phrased as a question when it should be a statement form. Please select the correct response to continue.

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This is properly formed stating the expected behavior and consequences for non-compliance but it lacks empathy. Please select the correct response to continue.

Correct!

This response embodies empathy, command form, desired behavior and consequences. Good job!

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