Skip directly to search Skip directly to A to Z list Skip directly to page options Skip directly to site content

Workplace Violence Prevention for Nurses

Remember this code to continue the course later FHGQYDRP
Remember this code to continue the course later FHGQYDRP
Course Progress

Early and Middle Stages: Non-Verbal Skills

It is important to be cognizant of and control your body position and posture so as not to inadvertently escalate an already tense situation.

  • Be calm, or at least act calm. Maintain non-threatening eye contact, smile, and keep hands open and visible.
  • Listen. Nod your head to demonstrate that you are paying attention.
  • Respect personal space. Maintain arm/leg distance away from the individual. Avoid touching the upset individual as it may be misinterpreted.
  • Approach the patient from an angle or from the side.
  • Convey that you are in control, by demonstrating confidence in your ability to resolve the situation.
  • Demonstrate supportive body language. Avoid threatening gestures, such as finger pointing or crossed arms.
  • Avoid laughing or smiling inappropriately.
Empathic support
TOP